Frequently Asked Questions

Silent Erase is a UK-based privacy protection service that helps you generate and send legal GDPR removal requests to 55+ verified data broker websites, with automatic sending and follow-up, monitors the dark web for your email address, alerts you to data breaches and provides legal letter tools to help you exercise your rights. We are ICO registered (C1971457) and built specifically for the UK market.

Data brokers are companies that legally collect personal information about you from public records, electoral rolls, social media and other sources — then sell it to anyone willing to pay. Your name, home address, phone number and family details may already be for sale on dozens of websites. Cold callers and scammers buy this data to target victims. Removing your data significantly reduces your exposure to fraud. Read our full guide at silenterase.com/what-is-a-data-broker.

Yes — completely. Silent Erase is registered with the Information Commissioner's Office (ICO Registration: C1971457) and operates entirely within UK GDPR law and the Data Protection Act 2018. All removal requests are made under your legal Right to Erasure under UK GDPR Article 17.

Yes. We are fully compliant with UK GDPR and the EU GDPR. All data is processed lawfully, fairly and transparently. We never sell your data to anyone. You can request deletion of your data at any time by emailing admin@silenterase.com. Full details at silenterase.com/privacy.

Silent Erase is based in London, England. We are a UK company built specifically for the UK market — unlike US-based competitors that have adapted their services for the UK. All our services are designed around UK law, UK data brokers and UK GDPR rights.

Plans start from £4.99 per month for the Basic plan. Shield is £9.99 per month and Guardian is £19.99 per month covering up to 5 family members. Annual plans are available with 2 months free. One-time services include Scan Report (£9.99), Clear Your Name (£14.99) and individual Send For Me letters from £2.99. Business plans start from £49 per month.

We offer a free dark web email check on the homepage — no signup required. Our free tools including Silent Guard phone checker, GDPR letter templates and 30+ fraud awareness guides are completely free for everyone. Paid plans start from £4.99 per month and can be cancelled anytime.

Yes — use code LAUNCH25 for 25% off your first month on any subscription plan. Enter it on the pricing page before checkout.

Yes — cancel at any time with no penalties, no exit fees and no minimum terms. Email admin@silenterase.com and we will cancel your subscription immediately. You keep full access until the end of your current billing period. Visit silenterase.com/cancel for our full cancellation process.

Log into your dashboard at silenterase.com/dashboard where you can see your current plan and upgrade options. To downgrade contact admin@silenterase.com and we will process it at your next renewal date.

Under UK GDPR organisations have up to 30 days to comply with erasure requests. Most data broker sites process requests within 2-4 weeks. We monitor compliance and automatically send follow-up requests to sites that have not responded within 30 days. International sites may take longer — we are always transparent about this.

Yes — data brokers continuously scrape public records and your information typically reappears within 3-6 months. This is why ongoing monitoring is essential and why a subscription is more effective than a one-time removal. Silent Erase continuously monitors and resubmits removal requests when your data reappears.

We cover 55+ verified data broker sites including all the major UK and international sites — 192.com, Spokeo, WhitePages, Radaris, BeenVerified, TruthFinder, FastPeopleSearch, Intelius, PeopleFinder and Pipl among many others. We continually add new sites as they emerge.

We check your email address against known data breach databases daily using the HaveIBeenPwned API. If your email appears in any new breach you receive an instant email alert — giving you time to change passwords and secure your accounts before criminals can exploit the exposure.

Clear Your Name is our legal letter generator that creates professional GDPR letters for 9 different purposes — including Right to Erasure, Google Right to be Forgotten, ICO complaints, Subject Access Requests, spent conviction removal and newspaper archive removal. Generate letters free or use Send For Me to have us send them on your behalf from £2.99.

Never. Your personal information is used solely to provide our privacy protection services. It will never be sold, rented or shared with third parties for commercial purposes. This is an absolute commitment — not a marketing statement.

All payments are processed by Stripe — one of the world's most trusted payment processors. We never see, store or have access to your card details. Stripe operates at PCI DSS Level 1 — the highest level of payment security certification.

Yes — under UK GDPR you have the right to request deletion of all your data at any time. Email admin@silenterase.com with your deletion request and we will process it within 30 days. After deletion all your personal data is permanently removed from our systems.

Silent Guard is our free phone number checker. Enter any UK phone number to see if it has been reported as a scammer or nuisance caller. You can also report numbers yourself — building a community database that protects everyone. Visit silenterase.com/silent-guard — no login required.

Yes — completely free, no login required, no catch. We provide Silent Guard free because we believe everyone should be able to check suspicious numbers before calling back. The database grows as more people report scam numbers — making it more useful for everyone.

Yes — the Guardian plan (£19.99/month) covers you plus up to 5 family members. This is particularly valuable for families with elderly relatives who may be more vulnerable to fraud and data broker exploitation. Add family members through your dashboard after signing up.

Yes — Business Starter covers 5 employees at £49/month, Business Pro covers 20 employees at £99/month and Enterprise covers unlimited employees at £249/month. All business plans include the full dashboard, breach monitoring and automated removal requests. See silenterase.com/business for full details.