ENERGY SCAMS

Energy Bill Scams UK — Fake Ofgem Rebates and Energy Company Fraud

Updated July 2026 · 6 min read · By Silent Erase | ICO Registered C1971457

Energy bill scams have surged in the UK as criminals exploit concerns about energy costs. From fake Ofgem rebate texts to bogus energy company calls offering to reduce your bills — these scams steal millions from UK households every year.

Widespread targeting:
Ofgem receives thousands of reports of scams using its name every year. Energy bill scams peaked during the energy crisis and remain a significant threat. Criminals use data broker sites to identify households by address and target them specifically.

What Ofgem and Energy Companies Will NEVER Do

Ofgem will never contact you directly by text, email or phone about a rebate or payment
Your energy company will never ask for your bank details by text to process a refund
Energy companies will never send engineers to your home without prior appointment confirmation
Ofgem will never ask you to click a link and enter bank details to receive government energy support

The Most Common Energy Scams

Fake Ofgem Rebate Texts

Texts claiming to be from Ofgem saying you are eligible for an energy rebate and must click a link and enter bank details to receive it. Ofgem is the energy regulator — it does not pay rebates directly to consumers or contact them by text.

Fake Energy Company Refund Calls

Callers claiming to be from your energy supplier saying you have overpaid and are owed a refund. They ask for your bank details to process the payment. Your energy company processes refunds through your account — they will never call asking for bank details.

Fake Smart Meter Installation Visits

Bogus engineers arrive claiming to install a smart meter or check your energy usage. They may steal cash, valuables or install equipment to steal energy. Always verify engineer visits by calling your energy company directly.

Green Energy Grant Scams

Callers or doorstep visitors claim you qualify for a government green energy grant for insulation, solar panels or heat pumps. They require an upfront fee or your bank details. Legitimate government green energy schemes never require upfront payment.

How to Verify Energy Communications

Never click links in unexpected texts claiming to be from Ofgem or your energy company. Access your energy account directly through your supplier's official app or website. Call your energy company on the number shown on your bill to verify any communication.

Check Ofgem's official advice:
Ofgem publishes guidance on current scams at ofgem.gov.uk. Always verify any communication claiming to be from Ofgem through their official website.

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