Doorstep fraud is one of the oldest scams in the book — but it is still devastatingly effective, particularly against elderly people living alone. Criminals knock on your door offering services, claiming to be from utility companies or simply trying to gain entry to your home. Here is everything you need to know to protect yourself and your family.
The most common doorstep fraud involves tradespeople — roofers, driveway layers, gardeners, tree surgeons — who knock offering to do work at suspiciously low prices. Common tactics include claiming they have leftover materials from a nearby job, pointing out damage to your property you did not know about, doing a small amount of work then demanding a much larger payment and using high pressure tactics to get you to agree on the spot.
Criminals pose as officials from utility companies, the council, the water board or even the police. They claim there is an emergency — a gas leak, a water problem, a meter reading — and need access to your home. Once inside they steal valuables or distract you while an accomplice searches your home.
Fake charity collectors knock collecting for causes that do not exist or using the name of legitimate charities they have no connection to. Always check the charity register at gov.uk/find-charity-information before donating.
Never let anyone in without an appointment — genuine utility companies always contact you in advance and carry photo ID. Use the door chain and check ID before opening fully.
Never pay cash on the doorstep — always get multiple written quotes and pay by bank transfer or card so there is a record.
Use the No Cold Calling Zone scheme — many councils operate No Cold Calling Zones. Contact your council to find out if your area is covered or to request stickers for your door.
Call the company directly — if someone claims to be from a utility company call the company on a number you find yourself to verify.
Remove your address from data broker sites — rogue traders and bogus callers use address lists to identify targets. Silent Erase removes your address from 500+ sites automatically.
We alert subscribers to doorstep fraud campaigns active in the UK
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